Complaint Letter

Assalamualaikum wr.wb

Write a complaint letter

Always try to resolve a problem with a business before seeking help from a consumer protection agency. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.

Mr.Danny Cahyo Kurniawan

H.Agus Salim Street

Surakarta

dannykzsr@gmail.com

083123456789

November 14,2018

Ms.Anastasya Putri

Manager

Camerapedia Store

J.Sudirman Street

Surakarta

Dear Ms.Anastasya Putri;

I recently purchased a Camera DSLR Canon EOS 650d from your store in Camerapedia Store on November 12,2018. However, I noticed that the product is not at its best quality. Right off the bat, I noticed a damage/defect on the product that I’m pretty sure should not be there.

I am therefore returning the product to the branch along with a copy of the receipt, as instructed on your return policy. With this, I also request the company to make a replacement or a refund for the product. Please contact me during office hours to settle this matter. My phone number is 083123456789. You may also opt to email me at dannykzsr@gmail.com.

I look forward to your reply and resolution to this problem. I will wait for your response for 2 weeks before seeking assistance from a third party. I hope that this problem will be settled properly without going to such extremes, and prevent this problem from escalating greatly.

I hope to hear from regarding this matter.

Sincerely,

Mr.Danny Cahyo Kurniawan

Thanks for reading & sharing,

Wassalamualaikum wr.wb